Refund policy


Return & Refund Policy



At Maison UBD, customer satisfaction is our priority.



Returns



We accept return requests within 14 days of receiving your order.


To be eligible for a return:


  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.




Non-Returnable Items



The following items cannot be returned:


  • Personalized or custom-made products.
  • Items damaged due to misuse or improper handling.
  • Items marked as final sale.




Damaged or Incorrect Items



If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the item and packaging. We will review your request and arrange a replacement or refund if approved.



Refunds



Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.



Return Shipping



If the return is due to our error (such as a damaged or incorrect item), we will cover the return or replacement as appropriate.


If the return is for any other reason, the customer may be responsible for return shipping costs unless otherwise required by law.



Contact Us



If you have any questions about returns or refunds, please contact us at:


Email: uma344444@gmail.com